Agate Aroma Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services to you.

Voluntarily Provided Information:

• Contact Details: Your name, email address, and phone number when you fill out a contact form, register for a coffee brewing or gemstone identification workshop, or sign up for our newsletter.
• Account Information: If you create an account for faster checkout or workshop management.
• Communications: Records of your correspondence with us via email or other channels.

Automatically Collected Information:

• Technical Data: Your IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, including pages visited, links clicked, and duration of visits.
• Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Payment Information:

• For online workshop registrations or boutique purchases, payment details are processed securely by trusted third-party payment processors (e.g., Stripe, Square). Agate Aroma does not store your full credit card numbers or sensitive financial data on our servers. We only receive confirmation of payment from these processors.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to operate our business and provide you with personalized, quality service.

• To Fulfill Services: Processing your workshop registrations, managing your boutique purchases, and delivering the specialty coffee and products you request.
• For Communication: Responding to your inquiries submitted via our contact form, email, or phone. Providing updates about your orders or workshop details.
• For Marketing: Sending occasional promotional emails and newsletters about new coffee offerings, gemstone arrivals, upcoming workshops, or special events, but only if you have explicitly opted-in to receive such communications.
• To Improve Our Website: Analyzing anonymous usage data and trends to understand how visitors interact with our website, allowing us to enhance user experience, content, and functionality.
• For Security: Detecting, preventing, and addressing technical issues and unauthorized access to our systems.

3. Data Sharing and Third Parties

Agate Aroma respects your data. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their direct marketing purposes.

However, we may share your data with selected third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection laws.

• Payment Processors: As mentioned, secure third-party services like Stripe or Square handle payment transactions.
• Email Marketing Services: If you've opted into our newsletter, your email address may be shared with platforms such as Mailchimp to facilitate sending these communications.
• Analytics Providers: Services like Google Analytics help us understand website traffic and user behavior in an anonymized form.
• Service Providers: Other third-party companies that perform services on our behalf, such as website hosting or customer support.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

4. Your Rights and Choices

You have control over your personal information. We provide you with the following choices regarding your data:

• Opt-Out of Marketing: You can choose to stop receiving marketing emails from us at any time by following the unsubscribe link provided in those emails. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, workshop registrations, or service inquiries.
• Access and Correction: You have the right to request access to the personal data we hold about you and to ask for it to be corrected if it is inaccurate. Please contact us using the details below.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Be aware that doing so may affect the availability and functionality of our services.
• Do Not Track (DNT) Signals: Our website does not currently respond to "Do Not Track" signals from web browsers.

If you have any questions or concerns about this privacy policy, how we handle your data, or if you wish to exercise any of your rights, please do not hesitate to contact us:

Email: contact@agatearoma.com

Phone: (602) 555-0187

Address: Agate Aroma, 1827 Obsidian Way, Suite B, Phoenix, Arizona, 85012, United States